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Buyer Protection

Update: 14/06/2017
views: 488
Our Buyer Protection Policy ensures the safety and security of each and every person who books a tour package, hotel reservation, cruise tours with us. Whether you’re near or far, Go Indochina Tours is always here for you and instantly feedback to protect your right. For any case, we are pleasant to work with you and accompany until an end of your issue.
 
* How it works
 
When you've made a book for your holiday, You are not worried because we always make a stable trade with our prestigious supplier partner with very carefully ensure they are running outstanding holidays. Go Indochina Tour has been the partner with these destination providers for numerous years regarding the quality of holidays they run. All our local operators adhere to Vietnam tourism regulations. 
 
* The trouble Occur - Call to Hotline or chat with us directly
 
 If some urgent case happens in your tour book. Please call to this number immediately in the unlikely event that something went wrong. We are pleasant to help out, that is our mission and responsible manner.
 
* How does Go Indochina Tours secure my payment 
 
We make a strict policy to secure your payments and protect your information. We never store your credit card information. Also, each and every transaction is authorized and process was made through the safest and most secure online payment system in the world: Paypal, OnePay Moreover, we use multiple methods to protect every transaction from fraud and we have a strict policy of only accepting payments that are 100% verified.
 
We suggest you do a payment via Onepay that using an SSL technology to secure your card information. 
 
* Full Refund Guarantee
 
In the event that one a part of your service cannot be fixed promptly and effectively, first, we will advise you to use another suitable one, if you do not accept you are entitled to a full refund of your booking. It is your right.
 
* The trouble happens in the destination. Who will support me during 
 
If you are not satisfied with your holidays while you are in the destination. The first step, tell our tour guide to help you handle it, the second step, make a call to us for handling right way, our support team will speak with our suppliers to sort things out so everyone is satisfied. Opposite, you do not worry when you use our tour because our staff will look after your journey status on the travel and they will keep a call for you to handle and share your issue.
 
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Suite T2606, Hancorp Plaza - West Tower, No 72 Tran Dang Ninh street, Cau Giay district, Hanoi, Vietnam
Email: info@goindochinatours.com - Tel: (+84) 4. 3783.3570
Online support
Support Online

Sales consultant 2

+84936155116

sales6@goindochinatours.com

Sales consultant 1

(+84) 4 3783.3570

sales@goindochinatours.com

 
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