Russia
English

FAQs

Vietnam is a developing country and has a potential tourism for the recent years. The number of travelers coming into Vietnam increases dramatically. There are various reasons why tourists determine to travel in Vietnam such as diverse regions, famous beauty spots, many famous beaches, cuisine as well as culture-rich.
1
How can you arrange Visa for me ?
Reply:

Before you entry to Vietnam, you must have Vietnam visa on arrival with the stamp. This visa is at least valid 1 month as tourist Visa.
 
How can I do Vietnam visa upon arrival ?
 
Vietnam visa on arrival:
 
Go Indochina Tours Travel can arrange for
your Vietnam visa upon arrival by After 4-8 hours (urgent case), 1 - 2 days (normal case), the Vietnam visa approval letter will be sent to your email address with pre-approved letter.  With this letter, you can get a Vietnam visa stamp upon arrival at Tan Son Nhat Airport, Ho Chi Minh City, Danang airport or Noi Bai international airport in Hanoi.

Upon arrival at your airport, you can expect to fill out a simple form.   Kindly prepare two
passports sized photos for each traveler and a USD$25 stamp fee per person. It takes 15 minutes wait for processing.

To arrange this visa on arrival pre-approved letter once your booking has been confirmed and provide us the following information:
 
1) Full name on passport
2) Passport number
3) Date of birth
4) Nationality
5) Date of arrival
6) Flight number and time
7) Fax number or your email address.


To fill in the online for 
  
Vietnam exempts visa for
ASEAN Citizens, Scandalize citizens as well as Japanese, South Korean tourists.
Visitors can obtain a visa upon arrival in Vietnam. We can apply for you to get a visa upon arrival at Tan Son Nhat Airport, Ho Chi Minh City, at Danang airport or Noi Bai international airport, Hanoi. The visa is done by us, an urgent visa on arrival (3 days before arrival) at 75 US$ and a normal 50 US$ both needs 2
passports sized photos.
 
Customs procedures and Vietnam arrival

All visitors must complete an Entry/exit Card and be submitted together with passport and visa to the Immigration Department officials at the point of entry that has your visa stamp.

All visitors must completely fill in a Customs Declaration Form. Both the copy and the original will be stamped. The Customs officers will retain the original copy while the copy (
 called yellow paper) will be given back to the visitor, who must submit it upon departure.
 
Airport Departure Tax

There is
an international departure tax of US$ 14 in Saigon and US$ 14 in Hanoi. Domestic departure taxes are included in airfare.
 
Please provide the following information by applying to our Visa online form
1. Full name on passport
2. Passport number
3. Date of birth
4. Nationality
5. Date of arrival
6. Flight number and time
7. Fax number where we can fax you or your email address forward to you.


A copy of your passport scan and e-mail.We will submit this information to the Vietnam Immigration Office and get your visa approval letter within 3 (three) to 4 (four) working days.

2
What is fixed price on each tour ?
Reply: Please click to select to view details of the tour your prefer. tab, fill in your number of pax of your group (adults, children, infants) in Check rate box, select the departure date then click "Check Rates" button. The total price will be displayed for each type of accommodation of the tour. Please read carefully about included and excluded services in the price before doing next step.
3
What the price included in our sites ?
Reply:
There are some important notes before booking tour on our site:
- Price is in United State Dollar (United State Dollar)
- Tax and Service Charge Included 
- Bank Fee Excluded  and other surcharges if any
- Price is based on Double Occupancy accommodations.
 
4
What is currency is used in your site ?
Reply: Yes, mostly our tour currency is in USD ($)
5
Do you offer any discounts and more people join in group ?
Reply:

We offer the price discount as below:
1. Family group with kids and children < 12 years old

2. Disable people:

3. People of old ages (> 65 years old)

4.  Repeated clients who have the second trip with us

5. Big group of friends, families (the more people, the cheaper the price is)

6. We offer big discounts in low season (May - September)

* More people joins in, the price for per person will be reduced correspondingly. Furthermore, you book more services, we will offer extra discount for additional services. 

6
How can I book a tour with Go Indochina Tours?
Reply: Go to our site, choose a type of tour booking you want then click and go inside tour pack, check the rate and start book tour or you want to design a tour please go to customize tour, our team will consult you a tour to meet your requirement.
7
How to make a reservation ?
Reply: Before making a reservation, please check the price of the tour by filling the number of pax, choosing the departure date, and clicking "Check Rates" button on "Check Rates" tab. Click "Book this tour" button without No booking tour.

In Tour, Booking Details will show up the total price of the tour. Please fill your correct information in Customer Information and Tour Information, especially the email address and phone number so that we can contact
with you to process the booking. Select your Payment method in Payment method box below, Mark in I agree with box and choose booking button and booking process will work to book your tour
8
What is booking process ?
Reply: Our tour booking process is quietly simple. Click to a type of tour package in Travel Style you want to book and clear with our price then click to book tour to implement our tour booking.

When you decide to book your Vietnam tour/Indochina holiday with us, please send us your full name (name on passport) for hotel and domestic flight reservations, and your international flight details (in and out) for airport transfers.


9
Do you have a day trips and short excursions ?
Reply:

Yes, you can choose out one of a Vietnam day trips in Vietnam Day Tours. You can book and pay online by following our easy online payment form. For others, please fill in the inquiries form and we will book the tour for you. Once it’s confirmed we will email you back and ask for full payment.

10
How can I make a tours without booking online ?
Reply:
In case you do not want to book a tour online for personality  reason, You can reserve by contacting us over:
 
-       Email: goindochinatours@gmail.com
-       Phone: +84437833574hotline:+84936155116
-    By fax :  +84437833574
 

11
It's reliable and safety to book online
Reply: Making an online reservation is easy and safe. Just complete the secure reservations form (SSL - 128bit), making sure that you give us your e-mail address.We receive your request we will reply within 24 hours and as soonest as reply with special urgent case.
12
Do I make a deposit for my tour booking
Reply: Yes. You have to deposit to guarantee your reservation and secure your booking After receiving your deposit, we're going to reserve the services for you.
 
30% advance will be required for deposit at the booking time. For special types of offering promotion, we will require full payment at the booking time. 

13
When my reservation is confirmed
Reply: After you accept to choose our service and make a booking process. Once we received your deposit 30% of the total tour cost. We get started to reserve the booking if all of the services are reserved peacefully and completely. We will send you a confirmation email including a deposit invoice and other useful information.

You can pay by credit cards (via Onepay gateway, pay online), wire/bank transfer, western union. The deposit is used to pay the flight tickets, hotels, train tickets in advance.

Balance: You can pay the outstanding balance 2 weeks before your arrival, or you can pay us on your arrival in Vietnam by credit cards, cash (AUD, USD, EUROS, VND...)

If the services are fully booked and therefore, unavailable, we will inform you and suggest other options. In case the options no longer match with those services, we will refund all the deposit amount. 



14
How can I know my reservation is confirmed
Reply: When you receive a confirmation email, it means your reservation is confirmed. Otherwise, your booking will NOT be confirmed until we send you a confirmation email.
15
Do I need to provide Creadit card’s detail ?
Reply: If you pay by Onepay or POS, you don't need to provide any information of your credit card. If you pay by "Letter of authorization" you have to provide us your credit card's detail; so we can process the payment or secure the booking. Please notice that in some case we will require you to scan your credit card and your passport to process the payment.
 

16
Is it secure to send my credit card information online and the best way to send this information with secret ?
Reply: To protect your information. We abide by the tight term when using third party  SSL Verisign® over internet transaction under the 3D-Secure program required to by law. So all your information is encrypted and protected with the best encryption software in the industry – SSL.
 
All your transaction with Go Indochina Tours online and offline will not be disclosed in any condition.

17
How can I make a payment to Go Indochina Tours. We prefer you implementing via Onepay system
Reply: OnePay system safely and security: Please note that Most travel agents in Vietnam use this system due to accept payment by credit card.safety.
18
Where can I change our money into Vietnam currency?
Reply:

You can change money at your hotel but the exchange rate is a bit lower than bank’s exchange rate. We advise you to stop in any Vietnamese bank during the tours ( of course our tour guides will help you on this work)

19
Do you recommend a Travel Insurance ?
Reply: We strongly recommend that all clients take our comprehensive travel insurance when making a booking. This covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and repatriation costs should any services need to be extended or curtailed due to illness or other insurance risk.
20
Is it safe to travel in Vietnam ? Can I travel solo?
Reply: Generally safe to travel around Vietnam. You can travel solo. Women and independent travelers have found it relatively hassle-free and easy to travel throughout the country. However, when traveling anywhere in the country, travelers incidents. You can read some travel guide to know more about Vietnam.
21
Who is my guide ?
Reply: We have guides in the major regions of Indochina (Hanoi, Danang/Hue,  Ho Chi Minh City, Phnom Penh, Seam Reap, Vientiane, and LuangPhrabang). Upon arrival at the airport, a local guide will meet you and be your escort for the duration of a hotel. To accompany entire your journey,  you have the option of hiring a guide or a tour leader for you trip
 


22
Does guide escort me when I arrive ?
Reply: Upon arrival at the airport, a local guide will meet you and be your escort for the duration of your stay in that particular city. However, you have the option of hiring a guide or a tour leader who will accompany you through your entire journey.
 
For each
tours we have all been carefully selected and trained. They are open-minded, well-educated and enthusiastic people who had a huge knowledge of Vietnamese culture and history. Our guides speak Chinese, Vietnamese, English, French and German
23
What essential documents do I need to take
Reply: Sure your Passport.It’s important that you always travel with your current passport, visas, travel insurance and other documentations:

Photocopies of important documents - should be kept separately (we prefer you keep a copy
oran it and keep in your email) và Spare passport photos
24
Do I have to pay a deposit
Reply: In order to reserve the service of Tours, Hotels, transfer, etc and guarantee your reservation. 30% of total cost per the booking is required for the deposit at the booking time. For some special types of Promotion and urgent case, we will require 100% payment at booking time
25
Can I cancel the reservation after I’ve booked it?
Reply: If you want to cancel a booking, please send a cancellation request by email or sending a fax to us. We do not accept a cancellation by phone. Please read carefully the cancellation policy of each program in the Check Rates tab. We also note clearly about the timing of cancellation and how much will be charged for the cancellation. Notice: we ONLY accept cancellation in writing by email or fax, NOT by phone.
26
What is your cancellation policy for your tour reservations ?
Reply: All cancellations must be made by email and send to us. When getting your email, our team will work on tour reservations cancellation and get started to handle it.
 
With especial case must acknowledge by Go Indochina Tours. This is our policy on cancellation case:
Please note our policy before making a decision to cancel it:
  • From 31 to 60 days, you receive 100% full refund
  • 30 days before departure:  10% of total tour price
  • Between 30 and 21 days before departure: 25% of total tour price
  • Between 20 and 8 days before departure:  50% of total tour price
  • Between 7 days and 48 hours before departure: 75% of total tour price
  • Less than 48 hours before departure:  100% of total tour price ( no refund)
In case, cancellation depends on the circumstance and variations and depend upon the type of each service, time of year and reason. If our supplier applies charges for cancellation, you have to pay those charges but if our supplier does not charge it then we will not impose any charges.

 

27
How about the Credit Cards Refunds ?
Reply:

We only refund on the card you used to make your reservation. The refunds process is dependent on your bill with the credit card company. Once the refund, it can take 5 - 20 working days for the proceeds to arrive in your account.

If there is an issue on this then we would contact you and get the best transfer each other. Depend on the case discussion.

28
How can I implement and trust in One Pay System
Reply:

Like PayPal, OnePAY is a payment gateway but specialized in Vietnam where the PayPal has not yet highly applicable. This is a convenient and the first payment processor which gains a reputation among clients and agent transaction about its efficiency and timely friendly support.

OnePAY is approved by MasterCard for this payment collection on the behalf of us. OnePAY uses SSL Verisign® over internet transaction under the 3D-Secure program by respective credit card companies so you are free from worries your card information disclosed. OnePAY payment portal also meets standards of the international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard, and JCB.

OnePAY in cooperation with the biggest bank in Vietnam - Vietcombank which has been implemented this service among many tour operators in Vietnam.

We suggest you book tour by Onepay system that will be quicker and confidential your privacy information.


29
How can I make a payment at Go Indochina Tours ?
Reply: We accept payment methods: American express, Credit card, Visa card, OnePay as
 
Credit card (3.5% bank fee - pay online via Onepay system): we will send you a payment link to pay through One pay gateway, or you can pay through when we meet directly in Hanoi. Cash (no bank fee): to avoid bank fee, you can pay us by cash (VND, USD, AUD, EUR - exchanged at local rate).

Notice: Payment by Cash is only applied for trips that start from Hanoi. Our staff will meet and get Cash from you.
Bank Transfer (all sides of bank fee paid by you): To smoothly receiving your money.  Please fill exactly Account Number, Account Name & Swift code.

30
Do I have my Food requirement ?
Reply: If I’m vegetarian or have other food allergies. We are sure that if we get your inform on this issue. Our coordinator will take care of it to meet with needs. 
31
Do you have tours available on specific dates ?
Reply:

Yes, most of our tour is available, in clude specific dates, Just fill your information and your requirement in Customized form then we reply you within 24 hours.

32
What type of accommodation do you utilize?
Reply: We have expertise in hotel coordinator who can organize very well on accommodation your expectation and manage the best for you.

In case, we do not have instant confirmation of hotels please fill in the inquiry form and we will request the hotel for you. Once it’s confirmed we will email you back and ask for full payment.

Depending on your desire and requirements. We want to ensure that we always effort to choose
best-quality accommodation  for your rest.
33
What do you use for transportation?
Reply: We are able to utilize the best airfares possible –  While traveling we use comfortable coaches, or local transportation – trains, boats, and ferries! We will always ensure safety and comfort for our clients.
34
Can I make a reservation directly through a travel agent ?
Reply: Yes, you can make a reservation directly with the tour operator or travel agent you have to contact them directly. However, with 9 years of conducting kind of value tour experience we can make the booking safely and expert in run the trips as we are a local tour operator.
Sign up for our newsletters & getting $10 off your first tour
Logo cuối trang 1Logo cuối trang 2Logo cuối trang 3Logo cuối trang 4Logo cuối trang 5
Follow us
FacebookGoogleTwisterShare 4YoutubeShare 6Share 7Share 8
Suite T2606, Hancorp Plaza - West Tower, No 72 Tran Dang Ninh street, Cau Giay district, Hanoi, Vietnam
Email: info@goindochinatours.com - Tel: (+84) 4. 3783.3570
Online support
Support Online

Sales consultant 2

+84936155116

sales6@goindochinatours.com

Sales consultant 1

(+84) 4 3783.3570

sales@goindochinatours.com

 
Close