Terms & Conditions

Update: 24/04/2017
views: 1038

1. Prices
All prices are in Dollars ($).
Prices are valid 30 days from a date of the offer. Pass date price and conditions may be readjusted.
The cost of air tickets is subject to change without prior notice by the airlines.
Reservations during peak times (Christmas, New Year, Vietnamese Lunar New Year, National Holidays) may be subject to supplementary charges.

2. Reservation:
Hotline: +84936155116
Phone:   +84437833570
English booking:
Russian booking:
Air ticket:

3. Confirmation
Upon receipt of your booking, our reservations team will confirm your booking as soon as possible. In the case of unavailability of any requested service such as hotel/ flight/train…we will confirm with alternative ones which are in same quality and price (you can also request your preferred hotels/train). Your booking is considered confirmed when we receive your acknowledgment, and we will send you our invoice afterward.

4. Voucher
Vouchers/Timesheet will be issued to you after we receive your confirmation and/or your deposit/payment.

5. Contract:
A contract will be signed once you proceed successfully with our booking procedure including accepting our itinerary or proposal and paying the deposit.
We reserve the right to terminate the contract in case:
- Customer's behavior, manner or action cause offence to our company, our site or other partners.
- Unpredicted conditions of weather, natural disasters and spreading diseases take place in the area that you plan to visit. In this case, we will contact you for further information.

6. Deposit:
Either full payment or a deposit of 20-50% of total cost will be required and decided on individual tour basis. This should be done via one of our payment methods available online. Customer will receive confirmation documents or vouchers within 24 hours from the time we receive the deposit.

7. Payment:
To ensure that both parties will fulfill their obligations, we propose some detailed conditions for payment.

Final Payment: Full payment should be made at least 2 days prior to your arrival in Vietnam.

8. Cancellation and refunds: 
Cancellation fees of booking are levied on all local suppliers such as cruise carriers, hotels, transfers and other contractors apply their own cancellation policy. Cancellation and refund policies are detailed on each tour at the time of booking.
Cancellation of the tour for reasons related to a situation of force majeure, such as government restriction or regulation, health, natural disasters, acts of God, etc., customers will be refunded the amount depending on circumstances. If the tour has yet to take place, a full refund will be made. If the tour is an ongoing process, a partial refund will be made.
No refunds or exchanges can be made while the tour in ongoing and the customer decides to opt out. If you do not use any of the services, no compensation will be given for the unused portion of the tour.

9. Alternatives:
Whilst we manage to reserve all the proposed services for our clients, we reserve the right to make changes to equivalent services in case transportation/ accommodation is fully booked. In this case, we always try our best to inform you about the changes as soon as possible.  
If we are unable to provide confirmed services, an alternative service or an alternative departure date will be offered subject to availability. If this alternative date or the alternative service is not acceptable to our clients will be refunded.

10. Disclaimers:
If you’re not satisfied with any aspect of our services we would like you to contact or call us directly. Any complaints are valuable thanks during your trip. We directly do an arrangement on your behalf, please let us know as soon as possible to remedy the problem.

From time to time there may be information on our site that contains typographical errors, inaccuracies, or omissions about product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any.

11. Go Indochina Tours Guaranteed:
As per tour booking on our site, we always guaranteed that our service and price is the best for you. We are so careful to have a selection of our partner as well as the service of the product. Besides that, we always to take a close monitor on your itinerary to make our service is perfect and meet your satisfaction.

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Suite T2606, Hancorp Plaza - West Tower, No 72 Tran Dang Ninh street, Cau Giay district, Hanoi, Vietnam
Email: - Tel: (+84) 4. 3783.3570
Office in New Delhi: Keshav Puram in Delhi - Mr. Rahul Malhotra - Phone number: +91 9315026397
Online support
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(+84) 4 3783.3570